Tag Archives: CEO Starbucks

An Open Letter of Thanks to Howard Schultz and Starbucks Employees in FL

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Have you ever lost your wallet or purse, or something of such value that your heart hurt and your stress level soared?

Many Starbucks near the airport - which one did we stop at?

Many Starbucks near the airport – we could have pulled off anywhere!

What follows was written by my mom, Susan Skelly, to share proof of good people in the world. Mom was so moved by the help that Starbucks employees gave her, she wanted to reach Howard Schultz, CEO of Starbucks, and asked for my help in spreading the word of her story.


December 27, 2015

Dear Mr. Schultz,

I live 2 hours from the Orlando airport and after picking up my sister we stopped for a coffee. Upon arrival home, I did not have my purse. I’d left it on the back of a chair on the patio at some Starbucks.

A woman’s purse is her life. The loss of my glasses, phone, Christmas money, credit cards, and driver’s license among many other things was devastating.

Frantic because we had not paid attention to which Starbucks we stopped at, I googled Starbucks and found that there were many on Highway 436. On the first call, a new employee of yours, James, was so helpful and understanding and looked up several Starbucks as we did not know where we had stopped. He tried to figure out what would have been closer to the airport and gave me the numbers and even asked if I would call him back and let him know how I made out.

The next number I called, the employee recognized a landmark we remembered and told us which one it would have been.

I called that one and was immediately told that the purse had been found and I was assured that it was safe! It was close to closing time, but I was told that the manager would be in the next morning.

At 8:30 the next morning the manager Kimberly Hall called to assure me that she would have the purse in the mail before noon. She was so understanding and assuring to me. My purse arrived within 24 hours, intact and when I offered to reimburse her for the shipping, she refused.

What blew me away was the beautiful note she included with two $4.00 gift cards to enjoy a few beverages and relax knowing my purse was safe and sound.

Starbucks employees rock!

James at 2535 Howell Br Rd, Casselberry, FL 32707 assisted with the phone numbers.
Jill Murdock and Kerrie Janson located my bag at 6605 S. Semoran Blvd, Orlando, FL 32822
Kimberly Hall store manager sent the bag, wrote a note and gave me the gift cards.

They made my day Christmas!
Sincerely,
Susan Skelly
[Address & phone number removed for privacy]